Sussex Gas (Tech) LTD
Intro
Home
Company
HeatCare Plan
Servicing
Product Manuals
Contact
Vokera Specialists
Company
The company was formed in 2006 and is based on many years engineering experience in the field of water heating, working with vokera boilers since 1994.

The lead engineer, Mark Payne started his career as a Marine Engineering Technician in the Royal Navy in 1977. He has over 30 years experience and is a member of  both the Chartered Institute of  Plumbing and Heating Engineers and the Institute of Diagnostic Engineers. A pioneer in the field of renewable energy he has contacts within many of the major manufacturers


Terms & Conditions

Please read the following terms & conditions carefully as they form the agreement that you will enter into once you accept a quotation from Sussex Gas (Technical) Ltd to install central heating equipment, carry out installation of appliances or maintain gas appliances in your home.

  1. The price quoted is open for acceptance for 30 days
  2. Sussex Gas (Technical) Ltd shall quote the cost of installing/repairing central heating equipment or gas appliances as discussed with you and/or specified in the quotation form. Once you have accepted this quotation Sussex Gas (Technical) Ltd undertake to carry out all the work necessary to complete the work described in our specification and this quotation subject to the conditions below.
  3. Sussex Gas (Technical) Ltd will carry out the whole of the work specified in this quotation at the price quoted but any variation or additional requested by you and carried out by Sussex Gas (Technical) Ltd including variations the necessity of which becomes apparent after work commences, will be subject to an additional charge. We will need to assess your home at all times during installation/repair.
  4. The time estimate provided for completion of installation is our best estimate of the likely time scale prior to commencement of the installation, and we cannot accept liability for any cost, losses or expense of whatever nature incurred by you as a result of any delays.
  5. The price specified in the quotation does not include the price of removing any dangerous waste material such a asbestos found when installing/repairing/maintaining your central heating/ gas appliance. This will be subject to an extra charge.
  6. If you are a tenant, you may need your landlord's permission to carry out the work covered by this quotation/invoice. Sussex Gas (Technical) Ltd will assume that you have obtained such permission. Sussex Gas (Technical) Ltd shall not have any liability for any loss or damage however arising from failure to obtain such permission.
  7. Your order is accepted subject to the condition that you are responsible for ensuring that there is an adequate gas supply to the dwelling prior to the commencement of the work. We can put you in touch with Transco to arrange this if necessary.  Any extra pipe work or alterations to fire openings, flue, cabinetry etc. will be at extra cost to you. Where such a supply is not laid or fire openings or cabinetry require alteration to enable work to commence within 90 days of the date of the quotation, Sussex Gas (Technical) Ltd reserve the right to cancel your order and Sussex Gas (Technical) Ltd shall not have any liability for any costs, loss or damage arising from such a cancellation.
  8. All fitted furniture, carpets, linoleum and special types of flooring, for example, tongue and groove parquet, hardwood, rubber or tiled floors must be removed as required by Sussex Gas (Technical) Ltd and you shall be responsible for their replacement when the work is completed. In many cases, this removal and replacement is best left to a specialist contractor and you should seek advice accordingly.
  9. The work will be carried out in a proper workmanlike manner but Sussex Gas (Technical) Ltd cannot be held liable for any damage unavoidably caused to decorations, fittings and the like as a result of installing/maintaining any new or existing equipment as specified in the quotation or removing, replacing or disturbing existing pipe work, appliances, tanks, cylinders or other fixtures and fittings.
  10. Where Sussex Gas (Technical) Ltd needs to connect new equipment to your existing central heating system it shall not be liable for any breakdown or poor performance of or damage caused to your existing system as a result of faulty pipe work or some other defect or malfunction of your central heating system. Further  Sussex Gas (Technical) Ltd cannot accept liability for any deterioration in the performance of the central heating system caused by fluctuations in the water pressure provided by your water supplier.
  11. Sussex Gas (Technical) Ltd shall not have any liability for any failure to perform its obligations under this quotation/invoice if it is prevented from doing so by causes reasonably beyond its control, including unforeseen circumstances, such as industrial disputes, strikes, lock-outs, fire, accidents, war or problems with the fabric of the building including the roof, or problems with goods being delivered on time by a third party. Sussex Gas (Technical) Ltd  shall not have any liability for any indirect, special or consequential loss or damage or loss of profit with the exception of damage for death or personal injury. The total liability of Sussex Gas (Technical) Ltd  under this agreement shall not exceed the price paid. Further, should any additional work be required as a result of such unforeseen circumstances, you will be responsible for meeting the costs of such work.
  12. To complete your central heating/gas appliance installation/maintenance/repair as quickly as possible, Sussex Gas (Technical) Ltd  may need to use sub-contractors. Sussex Gas (Technical) Ltd try to ensure high standards of work and approve each sub-contractor. .
  13. All servicing/maintenance/repair work guaranteed for 28 days. All appliances are supplied with manufacturers warrantys

  14. It is rare for a heating system to experience leaks after the power flushing process. However, as experienced heating engineers we would like to explain the following to householders:-Sludge and debris are present as a result of corrosion over a long period of time.The power flushing process will cure most circulation problems, but cannot reverse the corrosion and gradual decay of heating system components that has led to the need to power flush the system.Occasionally some systems may have radiators with localised deep corrosion pits, with only a scab of rust preventing the system water from leaking out. The vigorous flow rate required to mobilise sludge and deposits may dislodge such a scab, leading to a leak from the radiator during the flushing process.The advanced stage of corrosion required for such a situation means that the leak would occur imminently even without a power flush. If it should be brought forward slightly by the flushing process, then it is better that it occurs whilst a heating engineer is present to remedy the problem, rather than for it to arise over a weekend or whilst the house is unoccupied.  Part L: 2006 regulations now make the addition of a chemical corrosion inhibitor mandatory.

  15. Should you cancel your order at anytime prior to the commencement of the work, Sussex Gas (Technical) Ltd will retain the deposit as a contribution towards any costs which it has incurred or the cost of parts. A quotation/invoice/ cannot be varied except in writing by Sussex Gas (Technical) Ltd .

  16. Sussex Gas (Technical) Ltd specialise in the supply and fitting of Vokera related products , should a customer wish to supply their own appliances or parts for fitting in relation to a repair or installation or specify a product from another manufacturer  no guarentee in relation to its operation or performance can be offered and furthermore Sussex Gas (Technical) Ltd may require payment in advance of any works being carried out.

  17. In the absence of any prior written agreement to the contrary, payment of charges is required on reciept of our invoice. Failure to make payment within 28 days of the due date will result in the matter being referred to our Debt Collection Agents whose charges will be added to, and payable with the invoice debt.

  18. Until paid for in full all materials remain the property of Sussex Gas (Technical) Ltd and until such payment is made in full may be removed from site at any time by Sussex Gas (Technical) Ltd 

  19. Refunds policy : Due to the nature of the work undertaken being that mainly of a labour constituent and that parts supplied are covered by a manufacturers 12 moth guarentee should they consequently fail any refund offered is solely at the discretion of the management of Sussex Gas (Technical) Ltd

If you have any questions about our terms and conditions please do not hesitate to contact  us



 

IntroHomeCompanyHeatCare PlanServicingProduct ManualsContact
Solatherm